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Returns & Reverse Logistics Services
When inventory needs to move backward through your supply chain—returns, channel repurposing, excess liquidation—most providers treat it as an afterthought. Productiv engineers reverse logistics workflows with the same precision we bring to forward fulfillment: custom sorting algorithms, assembly-line execution, and zero tolerance for inventory waste.
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Returns Receiving & Inspection
Inbound processing for returned goods including condition grading, quality inspection, and sorting into disposition categories—resale, rework, recycle, or dispose.
Sorting & SKU Segregation
High-volume sorting of mixed inventory into individual SKU staging locations with accurate unit counts that feed downstream processing decisions.
Retagging & Repackaging for Resale
Applying new tags, labels, and packaging configurations so returned or repurposed inventory meets the exact requirements of a new sales channel.
Algorithm-Driven Carton Configuration
Custom software that generates carton-specific pick lists based on your configuration rules—size mix, style variety, unit counts—so every box ships to spec with zero inventory waste.
Inventory Repurposing & Liquidation Prep
Preparing excess, seasonal, or discontinued inventory for secondary markets, off-price retailers, or donation channels with channel-specific packaging and compliance.
Quality Control & Condition Grading
Item-level inspection against your quality standards with documented grading, defect tracking, and disposition reporting so you know exactly what is resalable.
What Our Clients Say
Trusted by leading brands for reliable, scalable fulfillment operations
"They're always treating us like a new customer whether its the first project or the 8th project. They come to the table with an open concept of 'we're going to make it work', whatever you need."
"One of the reasons we went with Productiv is they are very quick to act and kick off. The larger 3PLs are less flexible and smaller ones don't offer the suite of services or the geographic reach. Productiv is flexible, moves fast, and has a great footprint."
"We are hitting all the SLAs over and over again. Productiv has led the charge and brought so many improvements to the table over the last two years. There's nothing glaring that stands out anymore and now we are just fine tuning."
"Productiv's flexibility and speed set them apart. Their team not only delivers solutions but adapts seamlessly to challenges. During the Christmas trials, Charlotte's team showed exceptional adaptability, ensuring smooth operations."
"Productiv has a very good team on our account, they've made it run very smooth, and they've done it pretty flawlessly. I do production planning and transportation so for it to go smooth from beginning to end is really important for my job."
"When we set the process, it just works. We send in the material. It gets packed out and turned around to us. So there's minimal interaction that we have to do. That's something that I like about them."
How Productiv Delivers
This service is delivered through Productiv's deployment models—not sold as a standalone rate-card item. We engineer the system itself, improving performance as you scale.
Success Stories
175,000 Apparel Pieces Sorted and Tagged in 14 Days
An apparel industry client needed 175,000 pieces across 50 SKUs received, sorted, inspected, tagged, and repackaged into cartons with strict configuration rules—minimum 1 of each size across 6 sizes, at least 4 styles per box, no more than 5 of any size, exactly 24 pieces per carton. Productiv built a custom sorting algorithm that generated carton-specific pick lists, then executed assembly-line style pick and pack. Result: 7,000+ retail-ready cartons delivered in two weeks with zero inventory waste.
From Capacity Constraints to Capacity Control
A consumer goods company struggling with late and mis-shipped orders due to capacity constraints partnered with Productiv after facing challenges with an inefficient provider. Within 30 days, SLAs improved to 99%+ across on-time fulfillment, order accuracy, and inventory accuracy with real-time SLA dashboards.
3 Million Cases, 35% Decrease in Labor Costs
Using fixed unit pricing and lean-engineered workflows, Productiv helped a client repackage paper goods for retail, processing over 3 million cases of product with 300 unique SKUs annually and saving 35% in labor costs.
Frequently Asked Questions
Common questions about returns & reverse logistics services
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Let's discuss how returns & reverse logistics services can support your operations.
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